The reason we always use this location is the excellent customer service we receive. The guys at the desk don't make fun of me because I don't know what the heck that thingy on the car that needs fixed is. They always seem able to get our cars in and out in a day. We call them to tell them when we are coming, drop off the car, and tell them when we need it back. We dropped off my car on Saturday at 4:00 PM and at 10:30 AM on Sunday they called and it was ready.
When we got there they accepted all the discount coupons we had printed off the web and suggested we add the lifetime alignment. Since we were already paying for one alignment it worked out to paying for one more and then never again! (and we had a coupon) I promise to take the car there at least once a year for this service and get my tires rotated more often. Cross my heart!
When I fired her up and drove out of the parking lot I was thrilled! It was like she was brand new again...I even bought some rim cleaner to shine her back up! I will be interested to see what my gas mileage goes up to. Yes there is still that nasty bill to pay next month, but I can't complain. In the 6 years I've owned this car this is the first big work that needed done! We figured out my maintenance runs about $150 - $200 per year (including this).
So I figure..I didn't have a tire blow out and cause and accident, the brakes didn't fail (and cause an accident) and now I have a smooth ride again. I'll take it.
So if you live in Northern Kentucky try the
Firestone Complete Auto Care at 61 Carothers Rd, Newport, KY 41071